JustCall vs. Kixie: A Detailed Feature and Pricing Comparison

A great communication platform can organize your business operations, making it easier to manage customer interactions and team collaboration. JustCall and Kixie are two top contenders in the market, offering features that help teams connect, collaborate, and grow. Both platforms offer unique features, but finding the one that best fits your needs can feel overwhelming.

The key to making the right choice is doing your research. Explore user reviews, compare features, assess each platform’s strengths and weaknesses, and consider how they align with your team’s goals. But why take on all that work yourself when we’ve done the heavy lifting for you? 

Our in-depth comparison of JustCall and Kixie breaks down the details so you can quickly and easily determine which platform will help your business thrive. Read on to stay informed and find the ideal communication platform for your business.

General comparison between JustCall and Kixie

JustCall and Kixie are designed to meet distinct business communication needs, each excelling in its niche. JustCall is a versatile platform combining calls, SMS, and automation, making it well-suited for businesses looking for an all-in-one solution to improve both internal and external communication at scale.

Kixie, on the other hand, prioritizes sales acceleration with features like power dialing, CRM integrations, and call coaching — making it a strong choice for teams focused on outbound sales efficiency.

Quick summary table

Let’s see how JustCall stacks up against its competitors with a clear comparison of key features and functionalities.

Feature	JustCall	Kixie
AI-powered insights	✅ Real-time AI coaching & analytics, sentiment analysis, and conversation intelligence	✅ AI-powered conversation intelligence with sentiment analysis
Outbound sales tools	✅ Predictive, power, and dynamic dialers	✅ Multi-line power sialer
AI voice agent	✅ Yes	❌ No
Integrations	✅ 100+ CRM and business tool integrations	⚠️ Bi-directional CRM integration with 25+ platforms
Multi-channel support	✅ Voice, SMS, WhatsApp, and email	⚠️ Voice and SMS
Pricing (as of 06/2025)	✅ Starts at $29/user/month	⚠️ Starts at $35/user/month

Comparing JustCall and Kixie feature-by-feature

To choose wisely between JustCall and Kixie, it’s essential to evaluate their unique features. This detailed analysis will highlight what differentiates each platform.

Phone system features

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JustCall provides a comprehensive VoIP system with global phone number support. Its call-handling features include advanced options like call routing, voicemail, call transcription, and SMS automation, creating a versatile communication hub. 

JustCall’s business phone system stands out with AI-powered features like conversation intelligence, automatic call scoring, personalized coaching, and an AI voice agent that can handle multiple calls at once. 

Kixie focuses heavily on improving sales-driven communication. Its VoIP setup is optimized for quick connectivity and reliability in high-call-volume scenarios. Kixie’s call handling shines with features like power dialing, real-time coaching, and call scoring.

Feature	JustCall	Kixie
VoIP system	✅ Cloud-based VoIP system	✅ Cloud-based VoIP
Call handling	✅ IVR, call forwarding, call recording, voicemail drop	✅ Call queueing, voicemail transcription, call whisper
User experience	✅ Intuitive UI	✅ Simple interface
Call recording	✅ Available	✅ Available
Voicemail & voicemail drop	✅ Available	✅ Available
Customer caller ID	✅ Available	✅ Available
Extension dialing	✅ Multi-level extensions for teams and departments	✅ Direct extension dialing

Call quality & reliability

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JustCall places a strong emphasis on delivering exceptional call quality and reliability through its strong network infrastructure. With global data centers and advanced routing technology, JustCall ensures minimal latency and crystal-clear call clarity. Its platform boasts impressive uptime statistics, giving users confidence in its stability and performance. 

Kixie also prioritizes call reliability with a setup designed to handle high call volumes efficiently. While it delivers solid uptime and dependable call processing, its primary strength lies in optimizing calls for sales teams.

Feature	JustCall	Kixie
Call clarity	✅ HD voice with background noise suppression	✅ AI-enhanced call connection & noise reduction
Network infrastructure	✅ Global cloud-based telephony network	✅ Optimized voice network with ConnectionBoost™
Uptime guarantee	✅ 99.99% uptime commitment	✅ Reliable uptime
Call jitter handling	✅ Automatic jitter buffering	✅ Dynamic jitter adjustment
Call stability	✅ Reliable infrastructure	✅ Adaptive call recovery with real-time failover
Geographically distributed servers	✅ Multi-region data centers for better connectivity	✅ Global call servers available

AI & automation

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JustCall takes a forward-thinking approach to AI and automation. Its AI-powered features, like sentiment analysis, provide real-time insights into customer moods. JustCall’s smart automation tools simplify workflows, from automated SMS follow-ups to task scheduling, organizing daily operations. The platform also supports real-time coaching through live call monitoring.

Kixie also provides features like real-time coaching and call analytics to improve agent performance during high-stakes sales interactions. However, its focus remains narrower compared to JustCall, as it prioritizes tools designed for sales-driven workflows.

Feature	JustCall	Kixie
AI-powered analytics	✅ Available	✅ Available
Workflow automation	✅ Call & SMS automation, AI-driven auto-dialing	✅ Automated lead caller & follow-up sequences
AI call scoring	✅ Available	✅ Available
Speech-to-text transcription	✅ Available	✅ Available
Real-time AI coaching	✅ Available	✅ Available
AI conversation intelligence	✅ Available	✅ Available
Predictive dialing	✅ AI-powered predictive dialer to maximize agent talk time	✅ AI-assisted dialing with smart retry logic

Outbound sales tools

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JustCall takes a comprehensive and flexible approach to outbound sales tools, offering three powerful dialers that organize call workflows. Its SMS campaigns are highly customizable and can be automated for targeted outreach. With its versatile toolkit, JustCall is well-suited for businesses seeking efficiency and adaptability in their outbound efforts.

Kixie, meanwhile, places a heavy emphasis on speed and productivity for outbound sales. Its power dialer and predictive dialer are designed for high-volume calling, helping sales reps reach more leads in less time. Kixie supports SMS with simple automation features, aimed primarily at improving follow-ups and maximizing touchpoints.

Feature	JustCall	Kixie
Dialers	✅ Predictive, power, and dynamic dialers	✅ Multi-line power dialer
SMS campaigns	✅ Bulk SMS, automated follow-ups	❌ No bulk SMS feature
Lead prioritization	✅ AI-based lead scoring & prioritization	✅ Smart lead routing available
Call disposition & notes	✅ Available	✅ Available
Call recording	✅ Available	✅ Available
Click-to-call	✅ Available	✅ Available
Call time optimization	✅ AI suggests the best times to call leads	✅ AI optimizes dialing schedules

Multi-channel support

JustCall stands out with its comprehensive multi-channel support. The SMS and WhatsApp automation tools, combined with its global voice services, make it a versatile choice for scaling diverse communication strategies. JustCall places a strong emphasis on flexibility, allowing teams to customize how and where they connect.

Kixie offers reliable multi-channel support. Kixie focuses on providing swift and effective communication channels that simplify sales processes.

Feature	JustCall	Kixie
Voice calls	✅ Included	✅ Included
SMS & MMS	✅ Available on all plans	✅ Available
Email integration	✅ CRM email sync	⚙️ Available via integrations
WhatsApp	✅ Supported	❌ Not supported
Mobile app support	✅ iOS & Android apps	✅ Supported

Security & compliance

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JustCall excels in Security and Compliance with full GDPR and HIPAA compliance, end-to-end encryption, and transparent data storage across secure global centers. Its measures are ideal for businesses in highly regulated industries.

Kixie supports GDPR compliance and basic HIPAA needs, with encryption ensuring data protection. However, its focus leans more on general business communication than strict regulatory environments.

Feature	JustCall	Kixie
Compliance	✅ GDPR, HIPAA, SOC 2	✅ GDPR, DNC compliance
Encryption	✅ Data encryption	✅ Data encryption
Data storage	✅ Secure cloud storage	✅ Secure cloud storage
Call recording security	✅ Encrypted call recordings with role-based access	✅ Compliance-based call recording storage & retrieval
Fraud prevention	✅ AI-driven fraud detection	✅ Automatic flagging of suspicious activities
Two-factor authentication (2FA)	✅ Supported	✅ Supported

Scalability & global coverage

With support for phone numbers in over 70 countries, JustCall provides smooth communication across borders. Its localization features, like time-zone-based scheduling and language support, improve usability for global teams. 

Kixie also supports scalability, though its primary focus is on high-performance sales teams. It offers international phone numbers and reliable call routing. However, its localization features lack the depth offered by JustCall.

Feature	JustCall	Kixie
Local presence dialing	✅ Available	✅ Available
Number porting	✅ Supports local, toll-free, and international number porting	⚠️ Supports number porting for US & selected international regions
International numbers	✅ Available in 70+ countries	✅ Available in 65+ countries
Toll-free numbers	✅ Available	✅ Available
Localization	✅ Multi-language support & time-zone routing	✅ AI-powered caller localization
Scalability	✅ Easily scales with business growth	✅ Scalable

Customer support & onboarding

JustCall prioritizes customer support by offering 24/7 assistance through multiple channels. The rapid response times resolve issues quickly, while the onboarding process is smooth with dedicated account managers and step-by-step implementation guidance. 

Kixie provides communication mainly through calls, email, and chat support during business hours. While their response times are reliable, they lack round-the-clock availability. Kixie’s onboarding emphasizes quick setup with additional assistance available for specific configuration needs.

Feature	JustCall	Kixie
Support channels	✅ 24/7 live chat, email, and phone support	✅ Email, chat, and phone support
Response times	✅ Fast priority support	✅ Quick response
Onboarding assistance	✅ Dedicated account manager & training	✅ Video tutorials & onboarding sessions
Knowledge base	✅ Extensive self-help articles, FAQs, and guides	✅ Online knowledge base with step-by-step instructions

Pricing

JustCall adopts a transparent and flexible pricing model for businesses of all sizes. The platform offers tiered plans with the opportunity to scale up for advanced functionality. This ensures businesses only pay for what they need, making it a cost-effective solution. 

Kixie, conversely, positions itself as a premium solution. The lack of broader inclusivity in pricing may pose a challenge for smaller teams or startups with limited budgets.

JustCall’s pricing plan

JustCall has two pricing categories: “AI Communication Suite” and “Sales Suite.” The AI Communication Suite for Teams starts at $29 a month per user (billed annually) and goes up to $89 a month per user (billed annually) for the plan Pro Plus, including everything from a business phone system to AI-powered insights and automation.

Check out our geo-specific pricing plans for more details.

JustCall Pricing Plans
Plan	Monthly Billing (per user)	Annual Billing (per user)	Minimum Users	Plan Type
Team	$39	$29	2 users	AI Communication Suite
Pro	$69	$49	2 users	AI Communication Suite
Pro Plus	$109	$89	2 users	AI Communication Suite
Business	Customized	Customized	10 users	AI Communication Suite
SalesPro	—	Custom pricing	2 users	Sales Suite

Additional costs:

• AI suite: Teams requiring compliance tools, advanced analytics, or AI capabilities might incur additional costs. Pricing depends on call volume and is quoted separately.
• International calls: $0.02–$0.03 per minute.
• Integrations: Most CRM/help desk integrations are included, but advanced workflows may incur extra costs.

Kixie’s pricing plan

Kixie provides a variety of pricing plans to accommodate different business requirements, starting at $35 per user per month for the Integrated plan. Below are the different pricing plans Kixie offers.

Plan	Monthly price (per user on annual billing)	Key features
Integrated	$35	Business phone service, Bi-directional CRM integration, text messaging, click-to-call / click-to-text, rule-based routing, IVR, call recording, live call board, reporting dashboard, onboarding resources, and call disposition logging
Professional	$65	Integrated features + automated lead caller, inbound call queues, live call coaching, voicemail drop, developer API, and integrations
Outbound power dialer	$95	Professional features + single-line power dialer, multi-line power dialer(+) and powerlist & session management
Ultimate revenue	Custom	Power dialer features + AI human voice detection, conversation intelligence, ConnectionBoost™, call transcriptions, sentiment analysis, key phrase detection & reporting, custom integrations, and workflows

Additional costs:

• International calling fees: Unlimited calling to the US and Canada, but international calls incur per-minute charges. Costs vary by country.
• Add-on feature costs: ConnectionBoost™ & local presence require extra payment. AI tools like conversation intelligence are not included in standard plans. Additional payment for DNC compliance. 
• Unlimited minutes package: Costs an additional $30 per user monthly for unlimited domestic calling.
• Implementation and training: Basic setup is free; advanced training may cost extra.
• Storage limitations: Lower plans have storage limits; upgrades or extra fees are required for more.
• Integration expenses: Basic integrations included; custom options may incur additional fees.

Integrations

JustCall excels with over 100 integrations, allowing smooth workflows and enriched customer data. Its broad compatibility suits diverse business needs.

Kixie offers targeted integrations with key CRMs like HubSpot and Salesforce, making it ideal for fast-paced sales teams.

Feature	JustCall	Kixie
Number of integrations	✅ 100+ integrations	⚠️ 25+ integrations
Integrations	✅ HubSpot, Salesforce, Zoho, Pipedrive, Freshsales, ActiveCampaign, and more	✅ Zapier, HubSpot, Pipedrive, Shopify, Marketo, and more
API access	✅ Available for custom integrations	✅ API for advanced automation
Integration setup time	✅ Quick setup with guided onboarding	✅ Fast integration

Usability (Customer reviews)

For a deeper understanding of usability, we can look to user feedback from Capterra reviews, which offer valuable insights into real-world experiences.

Feature	JustCall	Kixie
Ease of use	✅ Easy to use with plenty of features	✅ Efficient and easy to use
Value for money	✅ Offers competitive price plans for businesses of all sizes	⚠️ Base plan is expensive for small business
Quality of support	✅ Reliable support, providing timely assistance	✅ Superior quality of support
Integration	✅ Users found the integration and onboarding process effortless	⚠️ Does not integrate as described during the purchase
Fewer challenges	✅ Negligible issues related to functionality, connectivity, or missing features	⚠️ Users report constant crashes and technical issues, along with missing features

When is JustCall better for your business than Kixie?

Businesses prefer JustCall over Kixie for smooth connectivity and smarter automation. Here’s when you should also consider choosing JustCall:

1. If your business needs more than just calls and SMS: Unlike Kixie, JustCall supports voice, SMS, email, and WhatsApp in one platform, giving you more ways to engage customers.
2. If you want AI-powered automation to improve efficiency: JustCall offers AI-driven call scoring, real-time coaching, conversation intelligence, and SMS Copilot to optimize sales and support workflows.
3. If you need an all-in-one dialer solution: JustCall includes predictive, power, and dynamic dialers, while Kixie mainly focuses on its multi-line power dialer. JustCall’s flexibility is great for both outbound and inbound teams.
4. If deep CRM and business tool integrations matter: JustCall integrates with 100+ CRMs and help desk tools, including HubSpot, Salesforce, Zoho, and Pipedrive, ensuring smooth data syncing and automation.
5. If your business operates globally: JustCall supports phone numbers in 70+ countries and offers local presence dialing, international number porting, and multi-language support, making it ideal for scaling businesses.
6. If you want better pricing flexibility: JustCall’s pricing starts at $29 per user/month, making it more affordable than Kixie’s $35 per user/month starting price, while offering more features and channels.

When is Kixie a more suitable option?

Kixie is a strong choice for businesses with a primary focus on high-volume outbound sales, particularly those seeking deep, specialized integration. Kixie is better for the following teams.

1. If you only need voice and SMS without extra channels: Kixie keeps things simple with core calling and texting features, without additional complexity like email, WhatsApp, or advanced workflow automation.
2. If you operate mainly in the U.S. and Canada: Kixie’s pricing and feature set are optimized for North American businesses, making it ideal for companies with a domestic sales focus.
3. If you prefer a simple, plug-and-play setup: Kixie offers a straightforward interface that requires minimal customization. Teams looking for an easy-to-use sales acceleration tool without needing additional setup may find Kixie more convenient.

JustCall vs. Kixie: Which one is right for your business?

Both JustCall and Kixie share many similarities and features, but JustCall goes above and beyond to deliver a truly all-in-one solution. Its versatile and advanced dialers not only automate tasks but also focus on meaningful conversations that close deals. 

With easy integration across 100+ CRMs and business tools, JustCall ensures you don’t need to juggle multiple platforms or invest time into complex setups. What sets JustCall further apart is its AI-powered features. From auto-generated call summaries to detailed scoring and coaching insights, JustCall uses technology to change how businesses approach communication. 

For businesses that want to raise the bar in customer engagement, simplify processes, and use advanced analytics, JustCall is the clear winner. It’s a strategy for growth and success.