Fair Usage Policy

At JustCall, we are committed to providing high-quality services to all of our customers. To ensure that we can continue offering a fair, reliable and consistent experience, we have implemented this Fair Usage Policy. This Fair Usage Policy applies to all JustCall Plans with UK Routes.

1. Each JustCall plan includes free calling minutes and messaging. These free calling minutes and messaging are subject to the Fair Usage Policy. The Fair Usage Policy depends on the Customer’s Subscription Plan. For more information on the JustCall plans, please refer here.
2. Unless otherwise indicated on an Order Form:
   • Team Plan: The Customer has a limit of (a) one thousand (1,000) outbound voice minutes per user for each billing month, (b) 0 inbound and outbound SMS segments per user for each billing month. The inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy;
   • Pro Plan and Pro Plus Plan: The Customer has a limit of five hundred (500) inbound and outbound SMS segments per user for each billing month. The outbound voice minutes and inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy
   • SalesPro Plan: The Customer has a limit of thousand (1,000) inbound and outbound SMS segments per user for each billing month. The outbound voice minutes and inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy.
3. The inbound and outbound voice minutes and SMS segments will be calculated on an account level. For example, for a Customer that is on the Pro Plan with 10 active users, the Customer’s limit for calling will be 5,000 SMS segments with unlimited outbound voice calling and inbound voice calling for each billing month.
4. Any user who is added in the middle of a billing month will get inbound and outbound voice minutes and SMS segments that are part of the JustCall plans for the remaining days of the first billing month on a pro-rata basis.
5. Any unused SMS segments shall expire at the end of each billing month and will not roll over to the subsequent billing months.
6. Inbound calling is available for all countries except those with call rates greater than USD 0.02/mins. The outbound calling and SMS feature is available for the countries mentioned in the Pricing Plans or as indicated in the Order Form only.
7. In the event, a Customer exceeds the monthly limit as mentioned above, then the charges for SMS segments will be deducted from the credits added to their JustCall account. Further, the standard rates for each SMS segment will apply in excess of the monthly limit. The Customer may request help@justcall.io to get more information on the voice minutes and SMS rates.
8. Any inbound and outbound calling used for Trunking or forwarding calls from a JustCall phone number to another phone number, including JustCall phone number, that is capable of handling multiple simultaneous calls, or to a private branch exchange or a key system, will not be covered under the outbound voice minutes and inbound voice minutes. The charges for such usage will be deducted from the credits added to a Customer's JustCall account. For any unlimited outbound and inbound calling, it may not be used for scaled telephone uses including but not limited to telephone operators, call centers, and/or telemarketing professionals. SaaS Labs reserves the right to place limits on the unlimited outbound and/or inbound voice minutes if there is any violation of Fair Usage Policy or abuse of the unlimited outbound and/or inbound voice minutes. In the event, a Customer exceeds the limits placed on the outbound and/or inbound voice minutes, then the charges for calling will be deducted from the credits added to their JustCall account.
9. The SMS limit under this Fair Usage Policy shall apply to one-on-one messaging and will not apply to any other messaging, including but not limited to bulk SMS or SMS  sent via workflow automation, and SMS bots. The standard rates for such SMS that are not included in the SMS limit under this Fair Usage Policy shall apply, and the charges will be deducted from the credits added to a Customer’s JustCall account.
10. The inbound and outbound voice minutes are charged on a per-minute basis. This means that even calls with a duration of 0 minutes will be billed for a minimum of 1 minute. For calls exceeding 0 minutes, any partial minutes used will be rounded up to the nearest full minute for billing purposes.
11. The SMS are charged on a per-segment basis. Each SMS segment is equal to 160 characters. Any SMS exceeding a single segment will be rounded up to the nearest whole segment for billing purposes.
12. JustCall reserves the right to limit, suspend, or terminate the Customer’s access to the Service in the event the Customer is found in violation of the Fair Usage Policy. JustCall reserves the right to amend any term of the Fair Usage Policy, including the limits mentioned above at any time without notice.

If you are currently subscribed to the previous plans and wish to see the fair usage policy applicable to the previous plans, please refer here.

At JustCall, we are committed to providing high-quality services to all of our customers. To ensure that we can continue offering a fair, reliable and consistent experience, we have implemented this Fair Usage Policy. This Fair Usage Policy applies to all JustCall Plans with AU Routes.

1. Each JustCall plan includes free calling minutes and messaging. These free calling minutes and messaging are subject to the Fair Usage Policy. The Fair Usage Policy depends on the Customer’s Subscription Plan. For more information on the JustCall plans, please refer here.
2. Unless otherwise indicated on an Order Form:
   • Team Plan: The Customer has a limit of (a) one thousand (1,000) outbound voice minutes per user for each billing month, (b) 0 inbound and outbound SMS segments per user for each billing month. The inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy;
   • Pro Plan and Pro Plus Plan: The Customer has a limit of five hundred (500) inbound and outbound SMS segments per user for each billing month. The outbound voice minutes and inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy
   • SalesPro Plan: The Customer has a limit of thousand (1,000) inbound and outbound SMS segments per user for each billing month. The outbound voice minutes and inbound voice minutes are unlimited per user for each billing month, subject to this Fair Usage Policy.
3. The inbound and outbound voice minutes and SMS segments will be calculated on an account level. For example, for a Customer that is on the Pro Plan with 10 active users, the Customer’s limit for calling will be 5,000 SMS segments with unlimited outbound voice calling and inbound voice calling for each billing month.
4. Any user who is added in the middle of a billing month will get inbound and outbound voice minutes and SMS segments that are part of the JustCall plans for the remaining days of the first billing month on a pro-rata basis.
5. Any unused SMS segments shall expire at the end of each billing month and will not roll over to the subsequent billing months.
6. Inbound calling is available for all countries except those with call rates greater than USD 0.02/mins. The outbound calling and SMS feature is available for the countries mentioned in the Pricing Plans or as indicated in the Order Form only.
7. In the event, a Customer exceeds the monthly limit as mentioned above, then the charges for SMS segments will be deducted from the credits added to their JustCall account. Further, the standard rates for each SMS segment will apply in excess of the monthly limit. The Customer may request help@justcall.io to get more information on the voice minutes and SMS rates.
8. Any inbound and outbound calling used for Trunking or forwarding calls from a JustCall phone number to another phone number, including JustCall phone number, that is capable of handling multiple simultaneous calls, or to a private branch exchange or a key system, will not be covered under the outbound voice minutes and inbound voice minutes. The charges for such usage will be deducted from the credits added to a Customer's JustCall account. For any unlimited outbound and inbound calling, it may not be used for scaled telephone uses including but not limited to telephone operators, call centers, and/or telemarketing professionals. SaaS Labs reserves the right to place limits on the unlimited outbound and/or inbound voice minutes if there is any violation of Fair Usage Policy or abuse of the unlimited outbound and/or inbound voice minutes. In the event, a Customer exceeds the limits placed on the outbound and/or inbound voice minutes, then the charges for calling will be deducted from the credits added to their JustCall account.
9. The SMS limit under this Fair Usage Policy shall apply to one-on-one messaging and will not apply to any other messaging, including but not limited to bulk SMS or SMS sent via workflow automation, and SMS bots. The standard rates for such SMS that are not included in the SMS limit under this Fair Usage Policy shall apply, and the charges will be deducted from the credits added to a Customer’s JustCall account.
10. The inbound and outbound voice minutes are charged on a per-minute basis. This means that even calls with a duration of 0 minutes will be billed for a minimum of 1 minute. For calls exceeding 0 minutes, any partial minutes used will be rounded up to the nearest full minute for billing purposes.
11. The SMS are charged on a per-segment basis. Each SMS segment is equal to 160 characters. Any SMS exceeding a single segment will be rounded up to the nearest whole segment for billing purposes.
12. JustCall reserves the right to limit, suspend, or terminate the Customer’s access to the Service in the event the Customer is found in violation of the Fair Usage Policy. JustCall reserves the right to amend any term of the Fair Usage Policy, including the limits mentioned above at any time without notice.

If you are currently subscribed to the previous plans and wish to see the fair usage policy applicable to the previous plans, please refer here.