US/CA Routes
AU Routes
US/CA Routes
UK Routes
At JustCall, we are committed to providing high-quality services to all of our
customers. To ensure that we can continue offering a fair, reliable and consistent
experience, we have implemented this Fair Usage Policy. This Fair Usage Policy
applies to all JustCall Plans with US and CA Routes.
-
Each JustCall plan includes free calling minutes and messaging. These free
calling minutes and messaging are subject to the Fair Usage Policy. The Fair
Usage Policy depends on the Customer’s Subscription Plan. For more information
on the JustCall plans, please refer here.
-
Unless otherwise indicated on an Order Form:
-
Team Plan: The Customer has a limit of five
hundred (500) inbound and outbound SMS segments per user for each
billing month. The outbound voice minutes and inbound voice minutes are
unlimited per user for each billing month, subject to this Fair Usage
Policy;
-
Pro Plan and Pro Plus Plan: The Customer has a
limit of thousand (1,000) inbound and outbound SMS segments per user for
each billing month. The outbound voice minutes and inbound voice minutes
are unlimited per user for each billing month, subject to this Fair
Usage Policy;
-
SalesPro Plan: The Customer has a limit of
thousand (1,000) inbound and outbound SMS segments per user for each
billing month. The outbound voice minutes and inbound voice minutes are
unlimited per user for each billing month, subject to this Fair Usage
Policy.
-
The inbound and outbound voice minutes and SMS segments will be calculated on an
account level. For example, for a Customer that is on the Team Plan with 10
active users, the Customer’s limit for calling will be 5,000 SMS segments with
unlimited outbound voice calling and inbound voice calling for each billing
month.
-
Any user who is added in the middle of a billing month will get inbound and
outbound voice minutes and SMS segments that are part of the JustCall plans for
the remaining days of the first billing month on a pro-rata basis.
-
Any unused SMS segments shall expire at the end of each billing month and will
not roll over to the subsequent billing months.
-
Inbound calling is available for all countries except those with call rates
greater than USD 0.02/mins. The outbound calling and SMS feature is available
for the countries mentioned in the Pricing Plans or as indicated in the Order
Form only.
-
In the event a Customer exceeds the monthly limit as mentioned above, then the
charges for outbound voice minutes and SMS segments will be deducted from the
credits added to their JustCall account. Further, the standard rates for each
voice minute and SMS segment will apply in excess of the monthly limit. The
Customer may request help@justcall.io to get more information on
the voice minutes and SMS rates.
-
Any inbound and outbound calling used for Trunking or forwarding calls from a
JustCall phone number to another phone number, including JustCall phone number,
that is capable of handling multiple simultaneous calls, or to a private branch
exchange or a key system, will not be covered under the outbound voice minutes
and inbound voice minutes. The charges for such usage will be deducted from the
credits added to a Customer's JustCall account. For any unlimited outbound and
inbound calling, it may not be used for scaled telephone uses including but not
limited to telephone operators, call centers, and/or telemarketing
professionals. SaaS Labs reserves the right to place limits on the unlimited
outbound and/or inbound voice minutes if there is any violation of Fair Usage
Policy or abuse of the unlimited outbound and/or inbound voice minutes. In the
event, a Customer exceeds the limits placed on the outbound and/or inbound voice
minutes, then the charges for calling will be deducted from the credits added to
their JustCall account.
-
The SMS limit under this Fair Usage Policy shall apply to one-on-one messaging
and will not apply to any other messaging, including but not limited to bulk SMS
or SMS sent via workflow automation, and SMS bots. The standard rates for such
SMS that are not included in the SMS limit under this Fair Usage Policy shall
apply, and the charges will be deducted from the credits added to a Customer’s
JustCall account.
-
The inbound and outbound voice minutes are charged on a per-minute basis. This
means that even calls with a duration of 0 minutes will be billed for a minimum
of 1 minute. For calls exceeding 0 minutes, any partial minutes used will be
rounded up to the nearest full minute for billing purposes.
-
The SMS are charged on a per-segment basis. Each SMS segment is equal to 160
characters. Any SMS exceeding a single segment will be rounded up to the nearest
whole segment for billing purposes.
-
JustCall reserves the right to limit, suspend, or terminate the Customer’s
access to the Service in the event the Customer is found in violation of the
Fair Usage Policy. JustCall reserves the right to amend any term of the Fair
Usage Policy, including the limits mentioned above at any time without notice.
If you are currently subscribed to the previous plans and wish to see the fair usage
policy applicable to the previous plans, please refer here.
At JustCall, we are committed to providing high-quality services to all of our
customers. To ensure that we can continue offering a fair, reliable and consistent
experience, we have implemented this Fair Usage Policy. This Fair Usage Policy
applies to all JustCall Plans with UK Routes.
-
Each JustCall plan includes free calling minutes and messaging. These free
calling minutes and messaging are subject to the Fair Usage Policy. The Fair
Usage Policy depends on the Customer’s Subscription Plan. For more information
on the JustCall plans, please refer here.
-
Unless otherwise indicated on an Order Form:
-
Team Plan: The Customer has a limit of (a) one
thousand (1,000) outbound voice minutes per user for each billing month,
(b) 0 inbound and outbound SMS segments per user for each billing month.
The inbound voice minutes are unlimited per user for each billing month,
subject to this Fair Usage Policy;
-
Pro Plan and Pro Plus Plan: The Customer has a
limit of five hundred (500) inbound and outbound SMS segments per user
for each billing month. The outbound voice minutes and inbound voice
minutes are unlimited per user for each billing month, subject to this
Fair Usage Policy
-
SalesPro Plan: The Customer has a limit of
thousand (1,000) inbound and outbound SMS segments per user for each
billing month. The outbound voice minutes and inbound voice minutes are
unlimited per user for each billing month, subject to this Fair Usage
Policy.
-
The inbound and outbound voice minutes and SMS segments will be calculated on an
account level. For example, for a Customer that is on the Pro Plan with 10
active users, the Customer’s limit for calling will be 5,000 SMS segments with
unlimited outbound voice calling and inbound voice calling for each billing
month.
-
Any user who is added in the middle of a billing month will get inbound and
outbound voice minutes and SMS segments that are part of the JustCall plans for
the remaining days of the first billing month on a pro-rata basis.
-
Any unused SMS segments shall expire at the end of each billing month and will
not roll over to the subsequent billing months.
-
Inbound calling is available for all countries except those with call rates
greater than USD 0.02/mins. The outbound calling and SMS feature is available
for the countries mentioned in the Pricing Plans or as indicated in the Order
Form only.
-
In the event, a Customer exceeds the monthly limit as mentioned above, then the
charges for SMS segments will be deducted from the credits added to their
JustCall account. Further, the standard rates for each SMS segment will apply in
excess of the monthly limit. The Customer may request help@justcall.io to get more information on
the voice minutes and SMS rates.
-
Any inbound and outbound calling used for Trunking or forwarding calls from a
JustCall phone number to another phone number, including JustCall phone number,
that is capable of handling multiple simultaneous calls, or to a private branch
exchange or a key system, will not be covered under the outbound voice minutes
and inbound voice minutes. The charges for such usage will be deducted from the
credits added to a Customer's JustCall account. For any unlimited outbound and
inbound calling, it may not be used for scaled telephone uses including but not
limited to telephone operators, call centers, and/or telemarketing
professionals. SaaS Labs reserves the right to place limits on the unlimited
outbound and/or inbound voice minutes if there is any violation of Fair Usage
Policy or abuse of the unlimited outbound and/or inbound voice minutes. In the
event, a Customer exceeds the limits placed on the outbound and/or inbound voice
minutes, then the charges for calling will be deducted from the credits added to
their JustCall account.
-
The SMS limit under this Fair Usage Policy shall apply to one-on-one messaging
and will not apply to any other messaging, including but not limited to bulk SMS
or SMS sent via workflow automation, and SMS bots. The standard rates for
such SMS that are not included in the SMS limit under this Fair Usage Policy
shall apply, and the charges will be deducted from the credits added to a
Customer’s JustCall account.
-
The inbound and outbound voice minutes are charged on a per-minute basis. This
means that even calls with a duration of 0 minutes will be billed for a minimum
of 1 minute. For calls exceeding 0 minutes, any partial minutes used will be
rounded up to the nearest full minute for billing purposes.
-
The SMS are charged on a per-segment basis. Each SMS segment is equal to 160
characters. Any SMS exceeding a single segment will be rounded up to the nearest
whole segment for billing purposes.
-
JustCall reserves the right to limit, suspend, or terminate the Customer’s
access to the Service in the event the Customer is found in violation of the
Fair Usage Policy. JustCall reserves the right to amend any term of the Fair
Usage Policy, including the limits mentioned above at any time without notice.
If you are currently subscribed to the previous plans and wish to see the fair usage
policy applicable to the previous plans, please refer here.
At JustCall, we are committed to providing high-quality services to all of our
customers. To ensure that we can continue offering a fair, reliable and consistent
experience, we have implemented this Fair Usage Policy. This Fair Usage Policy
applies to all JustCall Plans with AU Routes.
-
Each JustCall plan includes free calling minutes and messaging. These free
calling minutes and messaging are subject to the Fair Usage Policy. The Fair
Usage Policy depends on the Customer’s Subscription Plan. For more information
on the JustCall plans, please refer here.
-
Unless otherwise indicated on an Order Form:
-
Team Plan: The Customer has a limit of (a) one
thousand (1,000) outbound voice minutes per user for each billing month,
(b) 0 inbound and outbound SMS segments per user for each billing month.
The inbound voice minutes are unlimited per user for each billing month,
subject to this Fair Usage Policy;
-
Pro Plan and Pro Plus Plan: The Customer has a
limit of five hundred (500) inbound and outbound SMS segments per user
for each billing month. The outbound voice minutes and inbound voice
minutes are unlimited per user for each billing month, subject to this
Fair Usage Policy
-
SalesPro Plan: The Customer has a limit of
thousand (1,000) inbound and outbound SMS segments per user for each
billing month. The outbound voice minutes and inbound voice minutes are
unlimited per user for each billing month, subject to this Fair Usage
Policy.
-
The inbound and outbound voice minutes and SMS segments will be calculated on an
account level. For example, for a Customer that is on the Pro Plan with 10
active users, the Customer’s limit for calling will be 5,000 SMS segments with
unlimited outbound voice calling and inbound voice calling for each billing
month.
-
Any user who is added in the middle of a billing month will get inbound and
outbound voice minutes and SMS segments that are part of the JustCall plans for
the remaining days of the first billing month on a pro-rata basis.
-
Any unused SMS segments shall expire at the end of each billing month and will
not roll over to the subsequent billing months.
-
Inbound calling is available for all countries except those with call rates
greater than USD 0.02/mins. The outbound calling and SMS feature is available
for the countries mentioned in the Pricing Plans or as indicated in the Order
Form only.
-
In the event, a Customer exceeds the monthly limit as mentioned above, then the
charges for SMS segments will be deducted from the credits added to their
JustCall account. Further, the standard rates for each SMS segment will apply in
excess of the monthly limit. The Customer may request help@justcall.io to get more information on
the voice minutes and SMS rates.
-
Any inbound and outbound calling used for Trunking or forwarding calls from a
JustCall phone number to another phone number, including JustCall phone number,
that is capable of handling multiple simultaneous calls, or to a private branch
exchange or a key system, will not be covered under the outbound voice minutes
and inbound voice minutes. The charges for such usage will be deducted from the
credits added to a Customer's JustCall account. For any unlimited outbound and
inbound calling, it may not be used for scaled telephone uses including but not
limited to telephone operators, call centers, and/or telemarketing
professionals. SaaS Labs reserves the right to place limits on the unlimited
outbound and/or inbound voice minutes if there is any violation of Fair Usage
Policy or abuse of the unlimited outbound and/or inbound voice minutes. In the
event, a Customer exceeds the limits placed on the outbound and/or inbound voice
minutes, then the charges for calling will be deducted from the credits added to
their JustCall account.
-
The SMS limit under this Fair Usage Policy shall apply to one-on-one messaging
and will not apply to any other messaging, including but not limited to bulk SMS
or SMS sent via workflow automation, and SMS bots. The standard rates for such
SMS that are not included in the SMS limit under this Fair Usage Policy shall
apply, and the charges will be deducted from the credits added to a Customer’s
JustCall account.
-
The inbound and outbound voice minutes are charged on a per-minute basis. This
means that even calls with a duration of 0 minutes will be billed for a minimum
of 1 minute. For calls exceeding 0 minutes, any partial minutes used will be
rounded up to the nearest full minute for billing purposes.
-
The SMS are charged on a per-segment basis. Each SMS segment is equal to 160
characters. Any SMS exceeding a single segment will be rounded up to the nearest
whole segment for billing purposes.
-
JustCall reserves the right to limit, suspend, or terminate the Customer’s
access to the Service in the event the Customer is found in violation of the
Fair Usage Policy. JustCall reserves the right to amend any term of the Fair
Usage Policy, including the limits mentioned above at any time without notice.
If you are currently subscribed to the previous plans and wish to see the fair usage
policy applicable to the previous plans, please refer here.